Reservations · rocio@villaexperience.com WhatsApp +1 786 661 7603
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Pre-Arrival · 2026

Guest Preferences

This form helps our team thoughtfully prepare every detail of your stay before your arrival. The more you share with us, the more personalized and seamless we can make your experience.

Your Preferences
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Welcome to Casa Karma

A senior member of our team will follow up within 24–48 hours of receiving your completed form to confirm the details and assist with any special requests or arrangements. All information provided will be treated as strictly confidential and shared only with the team members directly involved in supporting your stay.

Section 1 of 12

Arrival & Departure

So your favorite welcome drink is chilled and your suite is perfectly prepared the moment you arrive.

Travel Details

Flight information helps us coordinate your arrival transfer and have the villa fully ready for your check-in.
Note: Casa Karma is approximately 30 minutes south of PVR (Licenciado Gustavo Díaz Ordaz International Airport). We work with trusted drivers and luxury vehicles; rates vary based on group size and luggage. Your concierge will follow up with tailored options.
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Section 2 of 12

Medical & Emergency Contact

Please share any medical concerns we should be aware of, and an emergency contact who is not traveling with you. All information remains confidential.

Section 3 of 12

Guest List

Full names of all members of your party — used for staff briefings and any special celebration touches. All guests must be registered for security reasons.

Guests 17–18 (full-house bookings only): When booking the full house (8 bedrooms), up to two additional guests may be accommodated by sharing the existing double beds in the Agave Suite.
Additional guests & occupancy: an additional guest fee of USD $50 per person, per night, plus applicable 21% tax applies to guests exceeding the standard occupancy. The villa accommodates a maximum of 18 guests, including all children and infants.

Infants & baby equipment: infants under two years old stay free of charge when sleeping in a crib. Cribs and other baby equipment are not included with the villa rental and may be arranged through the concierge at an additional cost. The final guest count must include all children and infants and remains subject to the property's maximum occupancy and any applicable event capacity requirements.
Section 4 of 12

Room Assignments

Tell us who sleeps where. Every suite has its own ensuite bathroom — seven king suites and the Agave Suite with two double beds.

Booking fewer than eight suites? Please complete only the suites included in your reservation and leave the rest blank.
Penthouse · King
Love Vine Suite
King bed · A spacious king suite with an elevated sense of privacy and breathtaking views of the bay.
Suite 02 · King
Orchid Suite
King bed (four-poster) · A four-poster king beneath vaulted ceilings and gallery walls, with the bay just past the glass.
Suite 03 · King
Forget-Me-Not Suite
King bed · Cool blues and soft natural light create a peaceful retreat, complete with a private ensuite bathroom.
Suite 04 · King
Primavera Suite
King bed · Sunrise-inspired tones and a furnished private terrace overlooking the coastline, with an ensuite bathroom.
Suite 05 · Two Doubles
Agave Suite
Two double beds · White-on-white interiors create a sense of calm. Two double beds open onto a furnished ocean-view balcony overlooking the bay.
Suite 06 · King
Morning Glory Suite
King bed · Warm tones, a comfortable king-size bed, and a palm-framed balcony overlooking the water.
Suite 07 · King
Hibiscus Suite
King bed · A private balcony overlooking the cove — an ideal spot for morning coffee with panoramic views of the bay.
Suite 08 · King
Bugambilia Suite
King bed · One king-size bed at garden level, just steps from the plunge pool and the shaded atrium.
Section 5 of 12

Staff Services

Staff services include a private chef, waiter, housekeepers, groundskeeper, and a full-service concierge. Service hours and the number of staff on-site vary based on group size; smaller groups will be attended by a reduced team.

Service hours: standard service hours are 8:00 AM – 4:00 PM. Breakfast is generally served around 9:00 AM and lunch around 1:00 PM — our concierge will gladly coordinate and adjust meal times with you based on your preferences and daily plans.

Dinner service: available for an additional fee of USD $120 per dinner service, paid directly to the villa staff in cash. Standard dinner service is at 7:00 PM.

Additional service hours: service outside the standard hours may be arranged upon request. Additional fees apply and vary with the extended hours and staffing required. Extra hours or additional staff must be coordinated in advance; our House Manager will review the request and confirm the staffing and fees.

Laundry: laundry service is not included in the villa rate and is available at an additional cost per load. Guests are not permitted to use or access the staff laundry/service area.

Gratuities are appreciated in cash and go directly to the team. We recommend a standard minimum of USD $25 per guest per day — for example, a group of 10 over 4 nights would land at $250/night × 4 = $1,000, distributed across all team members, including those whose work, like housekeeping, happens behind the scenes.
Section 6 of 12

Food & Dining

Our staff prepares up to two meals per day, along with light snacks and bar service. All meals are prepared and served family-style, creating a relaxed and shared dining experience for your group.

Food & beverage: food and beverages are not included in the villa rate and are billed separately. As a general guideline, please budget approximately USD $40–$60 per guest per day, depending on your selections and consumption. Before your arrival we will provide menu suggestions that can be customized for dietary preferences and requirements, including vegetarian, vegan, gluten-free, and food allergies. Our menus feature traditional Mexican cuisine, fresh local seafood, and seasonal ingredients. All menu selections and grocery requests should be submitted at least 24 hours in advance.

Grocery shopping service:
  • Our staff provides one grocery shopping trip per day to fulfill your requests.
  • A 10% shopping fee applies to the first grocery trip.
  • Each additional grocery trip is subject to a MXN $500 fee per trip.
  • All grocery receipts will be provided for your records.
  • Grocery expenses and shopping fees may be paid in Mexican pesos or U.S. dollars, in cash, to the concierge team.

Food preferences & dietary needs

Menus are designed for the entire party rather than on an individual à la carte basis. Please share favorite dishes, dislikes, allergies, dietary restrictions and special preferences so our culinary team can plan your menus — the chef will gladly adapt recipes and prepare suitable variations so everyone can enjoy each meal together. While we make every effort to accommodate special requests, ingredient availability may vary; if a requested item is unavailable, we will source the closest comparable alternative.

Arrival snacks & first-day menus

For the comfort and safety of all guests, all meals are prepared exclusively by the villa's culinary team. Guest use of the kitchen is not permitted.
Section 7 of 12

Pre-Stocking List

We will have your favorites stocked and ready for your arrival. Please include preferred brands and quantities. For wine, feel free to include grape varietal, country of origin and preferred price range, and we will source the best available match.

Additional preferences: beer, coffee & tea, and non-alcoholic beverages. The villa is equipped with Nespresso machines — please let us know if you would like capsules added to your shopping list.

Food — dairy, fruit, staples & snacks

Item Qty Size Brand / notes
Milk whole / Leche entera
Milk skim / Leche descremada
Butter / Mantequilla
Crème fraîche / Crema fresca
Cheese / Queso
Eggs / Huevos
Bacon / Tocino
Ham / Jamón
Breakfast sausage / Salchicha desayuno
Bananas / Plátanos
Apples / Manzanas
Oranges / Naranjas
Melon / Melón
Pineapple / Piña
Limes / Limones
Sugar / Azúcar
Diet sugar / Azúcar de dieta
Coffee / Café
Tea / Té
Bread / Pan
White sliced bread / Pan blanco
Whole wheat bread / Pan integral
Baguette / Bolillo
Bagels if available / Bagel
Tortillas
Peanut butter / Crema de cacahuate
Strawberry jam / Mermelada de fresa
Mayonnaise / Mayonesa
Mustard / Mostaza
Ketchup / Cátsup
Cereal / Cereal
Potato chips / Bolsa de papas
Taco chips / Totopos
Peanuts / Cacahuates
Other food / snacks

Beverages — water, juice, sodas, wine, liquor & beer

Item Qty Size Brand / notes
Water / Agua
Natural orange juice / Jugo de naranja
Apple juice / Jugo de manzana
Pineapple juice / Jugo de piña
Cranberry juice / Jugo de arándano
Natural grapefruit juice / Jugo de toronja
Ice / Hielo
Coke / Coca
Diet Coke / Coca de dieta
Pepsi / Pepsi
Diet Pepsi / Pepsi de dieta
7-Up / 7-Up
Diet 7-Up / 7-Up de dieta
Orange soda / Refresco de naranja
Apple soda / Refresco de manzana
Red wine / Vino tinto
Sparkling wine / Vino espumoso
White wine / Vino blanco
Tequila
White rum / Ron blanco
Dark rum / Ron oscuro
Vodka
Gin / Ginebra
Whisky
Scotch / Escocés
Corona
Pacífico
Indio
Sol
XX Lager
Other beverages / liquor
Section 8 of 12

Special Occasions

Birthdays, anniversaries, proposals, milestones — let us know so we can arrange something memorable. Our concierge can coordinate cakes, decorations, entertainment, and more.

Weddings & events

Section 9 of 12

Activities & Excursions

Your concierge can pre-book anything below.

Date Time Activity / Experience Guest Name(s)
Section 10 of 12

Spa & Wellness

We partner with vetted therapists for in-villa treatments; a personal trainer or yoga instructor can also come to the villa.

Date Time Spa Service Guest Name(s)
Section 11 of 12

Children & Infants

If your group includes children, this helps us prepare appropriately.

Children policy: the villa does not have baby gear, so we coordinate with vetted local suppliers. Baby gear rentals are at the guest's expense.
Section 12 of 12

Final Notes

Anything we missed.

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Submit Your Preferences

This form is sent directly to our reservations team. We will confirm receipt within 24–48 hours and follow up on any arrangements in advance of your arrival. We are looking forward to hosting you!